Shipping Policy

Your satisfaction is our primary concern. We work to ship your items as quickly and inexpensively as possible. To prevent confusion or unexpected delays or fees of you delivery, please carefully read our shipping policy before placing an order. Our website provides the most accurate estimate of shipping time and cost we can provide you. All rates are based upon current carrier fees and are kept accurate to the best of our ability. In the event the actual shipping cost is greater than 10% above our estimate, we will contact you for approval before shipping your order.

Call to Arrange Delivery

When an order is placed online, Spokane Restaurant Equipment assumes the following:

1.) the item is being delivered to a commercial address

2.) the address has a parking lot, cargo bay area, or loading zone that a delivery truck can back into

3.) the item can be received anytime between 8:00am - 5:00pm, Monday through Friday

4.) the customer is able to unload the item from the rear of the delivery truck without a liftgate 

If your delivery does not match these requirements and we need to make special accommodations, please call to arrange delivery before purchasing the item online. Additional fees may apply. Our shipping department can be reached at 509.534.5500 ext 210. If arrangements are not made before the item is shipped, the purchaser assumes responsibility for all additional shipping fees not included in our online estimate.

Free Shipping

Spokane Restaurant Equipment offers free shipping within the United States (excluding Alaska and Hawaii) on all used equipment purchases over $2500. Residential delivery and liftgate service fees may still apply. In the event fees do apply, Spokane Restaurant Equipment will contact you for approval before shipping your item.

Commercial and Residential Shipping Addresses

The majority of Spokane Restaurant Equipment's products will be shipped by commercial carriers, even to residential addresses. If your business is operated out of your home, you must still select "residential" when placing your order online as the carriers consider your address to be residential.

Damaged/Lost/Missing Items

When you receive your order, inspect it thoroughly. Once the delivery driver leaves your driveway, you become the sole person responsible for reporting damage to the freight company. Therefore, before you sign for your order, please do the following:

1.) Verify that all items in your order have been delivered. Be sure to keep all of the packaging materials, including pallets and boxes. Do not throw these materials away until you are satisfied your order is complete. Returned items will not be accepted if they are not in their original packaging.

2.) Check for damage. Please inspect your entire order thoroughly. If you see damage to your order make note of it on the delivery receipt. If possible, take pictures of any damage to your order.

3.) If your order is damaged and you do not want to accept it, note all damages on the acceptance form. It is best to refuse the shipment and contact us immediately. We will work to resolve the issue as quickly as possible or begin the return process.

In the rare event that an item in your order has been lost, finding your lost item is our top priority. Traces with ground carriers can take between 1-3 business days. If we find your item, we will continue the shipment to your location. If, however, the item is lost, we will contact you immediately and work to provide you with a satisfactory resolution.

Liftgate

If you purchase a heavy piece of equipment and do not have a forklift or elevated dock to unload your items from the delivery truck, you will need a liftgate. You must select the liftgate service option during checkout. If a liftgate is required at time of delivery and it was not purchased during the checkout process, a liftgate fee and a re-delivery fee may be charged to the customer. Should this situation arise, we will contact you. It may be necessary to charge your card on file to avoid any additional fees from the carrier.

Packaging

We package all items to keep them safe during delivery. Occasionally, a shipment will arrive with damage to the packaging due to mishandling during the shipping process. We do not offer compensation on products if only the packaging materials are damaged. If, however, the actual product is damaged, contact us immediately to arrange for reimbursement or a satisfactory solution. Our shipping department can be reached at 509.534.5500 ext 210.