When you receive your order, inspect it thoroughly. Once the delivery driver leaves your driveway, you become the sole person responsible for reporting damage to the freight company. Therefore, before you sign for your order, please do the following:
1.) Verify that all items in your order have been delivered. Be sure to keep all of the packaging materials, including pallets and boxes. Do not throw these materials away until you are satisfied your order is complete. Returned items will not be accepted if they are not in their original packaging.
2.) Check for damage. Please inspect your entire order thoroughly. If you see damage to your order make note of it on the delivery receipt. If possible, take pictures of any damage to your order.
3.) If your order is damaged and you do not want to accept it, note all damages on the acceptance form. It is best to refuse the shipment and contact us immediately. We will work to resolve the issue as quickly as possible or begin the return process.
In the rare event that an item in your order has been lost, finding your lost item is our top priority. Traces with ground carriers can take between 1-3 business days. If we find your item, we will continue the shipment to your location. If, however, the item is lost, we will contact you immediately and work to provide you with a satisfactory resolution.
you purchase a heavy piece of equipment and do not have a forklift or elevated
dock to unload your items from the delivery truck, you will need a liftgate.
You must select the liftgate service option during checkout. If a liftgate is
required at time of delivery and it was not purchased during the checkout
process, a liftgate fee and a re-delivery fee may be charged to the customer.
Should this situation arise, we will contact you. It may be necessary to charge
your card on file to avoid any additional fees from the carrier.
package all items to keep them safe during delivery. Occasionally, a shipment
will arrive with damage to the packaging due to mishandling during the shipping
process. We do not offer compensation on products if only the packaging
materials are damaged. If, however, the actual product is damaged, contact us
immediately to arrange for reimbursement or a satisfactory solution. Our
shipping department can be reached at 509.534.5500 ext 210.